Health is complicated. We’ve got answers.

1. Register – Set up an account by providing your Name, Email, and Password.
2. Complete Medical Questionnaire – Answer a few medical questions that the healthcare provider will review during your consultation.
3. Checkout – Provide shipping and payment information for your virtual consultation.
4. Conduct Visit with a Provider – Conduct a Telehealth Consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, one of our providers will conduct a telehealth consultation, either video, audio, or digital consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

 

If approved, your prescription will be sent to Carepoint Pharmacy and they will contact you by text or phone to confirm your billing and shipping information. 

 

If you have any questions about the status of your prescription, you can reach Carepoint at 855-237-9112 or hello@carepointrx.com.

All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you will be required to have one of three types of consultations: audio, video or digital consultation.

 

In all cases, the process is simple and easy to follow. Once a prescription is approved, we process payment and your medication will be safely and discreetly shipped to you.

If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state.

 

You will receive a email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit”. Once you have logged in, you will be in the waiting room until the scheduled start time. The prescriber will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

 

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

If your state requires a digital consultation, you’re able to interact with one of our online licensed healthcare providers without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

 

After completing checkout, you will be directed to select a provider from the available list to review your information. Our prescribers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with a prescriber happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

How are prescriptions sent to the pharmacy?

If approved, your prescription will be sent electronically to Carepoint Pharmacy using HIPAA-compliant encrypted software.

 

Do I need an existing prescription to place an order?

You do not need an existing prescription. One of our U.S. licensed Prescribers will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.

 

Is there a consultation or processing fee? 

Yes, there is a $25 consultation fee for your telemedicine visit.

 

May I place an order for someone else?

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your healthcare provider to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

How do I request a new prescription?

Step 1: Log in to your account using your Email and Password. 

Step 2: Verify your address and payment information. 

Step 3: Complete a follow-up visit with one of our Doctors or Nurse Practitioners. 

 

How do I order a refill?

If you have an active prescription for Nextstellis, you can order a refill or sign up for auto-refill by logging in to the Carepoint Pharmacy Patient App. You can register for the App by visiting Carepoint.pharmacy/prescriptions/.

If approved, your prescription will be sent to GoodRx Prescription Services and they will review your benefits to help you get your medication at the lowest available price. If you have any questions about the status of your prescription, you can reach GoodRx Prescription Services at (877) 219-7537.

What form of payment can I use?
We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA), and  health savings account (HSA) cards.

 

What will display on my credit card statement?
UpScript will appear on your credit card statement. If you have any questions please call 800-700-7652.

 

Can I use health insurance for this online visit?
No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

 

Do you accept Flex Spending Account (FSA) or Health Savings Account (HSA) cards?
Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA/HSA cards as forms of payments.

GetNextstellis is available in all 50 states.

TO FILE A CONSUMER COMPLAINT:

• File a complaint with Utah DOPL: Here
• File a complaint with Iowa medical board: Here
• File a complaint with Kentucky medical board: Here
• File a complaint with Maine medical board: Here
• File a complaint with Maryland medical board: Here
• File a complaint with Rhode Island medical board: Here
• File a complaint with Texas medical board: Here
• File a complaint with Vermont medical board: Here

 

To report an adverse drug reaction: adverse@UpScript.com
To contact the complaint department: complaints@UpScript.com

If you are experiencing a medical emergency, please contact your local healthcare provider or hospital for immediate care. Do not rely on your online prescriber for emergency medical care.

Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.